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This NAO Briefing Note (2015) outlines the major lessons of service transformation and can be found here.

Lesson 1 – transformation programmes raise the greatest risks of failure
Lesson 2- set realistic goals and be honest about what really matters
Lesson 3 – policy development must take account of implementation
Lesson 4 – don’t be tempted to score benefits early
Lesson 5 – do identify tangible short-term gains
Lesson 6 – recognise the (senior) organisational cost of transformation
Lesson 7 – don’t underestimate what you can learn from engagement
Lesson 8 – recognise the value of learning and market development
Lesson 9 – do anticipate the need to make changes in live running
Lesson 10 – recognise the opportunities and limits of technology
Lesson 11 – set out clear decision-making and challenge

Four key elements:

Purpose – is there a strategic need for the programme and is this the right programme to meet the business need?
Value – does the programme provide value for money?
Programme set-up – is the programme set up in accordance with good practice and are risks being well managed?
Delivery & variation management – are mechanisms in place to deliver the intended outcomes and respond to change, and is the programme progressing according to plan?

Under each of these four elements there are a series of 18 ‘Key questions’ that are asked covering Stakeholders, dependencies, resources, benefits, external change and lessons learned among others.

Link to the framework is here.