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Prioritising Team Backlogs Using the Eisenhower Matrix
Ranking Tasks by Urgency and Impact Managing a team’s workload can sometimes feel like juggling flaming torches while walking a tightrope. With multiple demands pulling in various directions, it’s crucial to have a structured method for prioritising tasks. One effective framework that has stood the test of time is the Eisenhower Matrix. This powerful tool…
Facilitating Cross-Functional Fishbone (Ishikawa) Diagram Sessions
A Practical Guide for Effective Problem Solving In the fast-paced world of contemporary business, complex problems often span multiple departments. To unravel these intertwined issues, teams require a structured approach that promotes collaboration and collective insight. One effective tool for this purpose is the Fishbone Diagram, also known as the Ishikawa diagram, named after its…
Storytelling for Problem Solvers
Using Situation–Complication–Resolution to Inspire Action and Unite Stakeholders Throughout history, storytelling has been an intrinsic part of human culture. It is a powerful means of communication that transcends languages, cultures, and eras. In today’s fast-paced world, effective storytelling can be a game-changer, especially when it comes to solving problems and rallying stakeholders around a common…
How to Conduct a Blameless Incident Review
Step-by-Step Guide to Learning and Improvement In any organisation, whether it be in technology, healthcare, manufacturing, or service industries, incidents are unavoidable. When the unexpected happens—be it system outages, safety breaches, or any operational failures—the natural human instinct may be to assign blame. However, this approach often stifles learning and improvement. Instead, conducting a blameless…
Building a Problem-Solving Culture
Building a Problem-Solving Culture: Daily Stand-Up Questions to Uncover Blockers and Drive Continuous Improvement In the fast-paced world of modern business, organisations are constantly seeking innovative ways to enhance productivity, efficiency, and overall team performance. One powerful practice to build a problem-solving culture that has emerged in recent years is the daily stand-up meeting—a brief,…
Enhancing Strategic Focus: Pairing Quarterly Objectives and Key Results (OKRs) with Problem Statements
Drive Effective Discovery Work In an era characterised by rapid changes and fierce competition, organisations must stay agile and focused. The ability to set clear objectives and understand the challenges faced is essential for sustainable growth. One effective approach to enhance strategic focus involves combining quarterly Objectives and Key Results (OKRs) with insightful problem statements.…
The Kano Model Explained
A Practical Worksheet to Prioritise Features That Maximise Customer Delight vs. Investment In today’s fiercely competitive market, understanding what truly delights customers can set your product apart from the rest. One powerful framework that can help businesses achieve this is the Kano Model. Developed by Professor Noriaki Kano in the 1980s, this model categorises product…
How to Facilitate a 45-Minute Lightning Decision Jam
Agenda, Timings, and Board Templates In today’s fast-paced world, time is often the most precious commodity. When it comes to decision-making, speed without sacrificing quality becomes essential. Enter the Lightning Decision Jam (LDJ)—a dynamic technique designed to help teams rapidly generate ideas and reach decisions in a short period. In this article, we’ll explore how…
Harnessing Systems Thinking Loops to Boost Personal Productivity
Harnessing Systems Thinking Loops to Boost Personal Productivity: Journaling Exercises for Achieving Your Goals In a fast-paced world overflowing with distractions and demands, finding clarity in our pursuits can sometimes feel like navigating a maze without a map. Enter the concept of systems thinking—an approach that provides a lens to understand the interconnectedness of various…
