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The SCAMPER method explained for Reimagining Existing Product Features
A Practical Checklist and Real-World Example for Reimagining Existing Product Features In today’s fast-paced world, innovation is key to staying relevant, especially when it comes to product development. Often, the most significant advancements don’t start with a brand new idea but rather by reimagining existing features of a product. One effective technique for doing this…
Designing Problem Trees: A Step-by-Step Guide
Problem Trees: Visualising Root Causes and Prioritising Solutions In today’s fast-paced world, problem-solving can often feel like navigating a maze. Whether you are tackling issues in your personal life, a project at work, or broader organisational challenges, identifying the root causes of problems is essential. One effective method for unveiling these underlying causes is through…
Mastering Decision Matrices
Mastering Decision Matrices in Excel: Step-by-Step Walk-Through and Weighted Scoring Template Provided Making decisions can often be overwhelming, especially when faced with multiple options or competing priorities. That’s where a decision matrix comes in handy. A decision matrix helps you evaluate and compare different choices based on specific criteria, allowing you to make more informed…
Mastering the Five Whys Technique in Remote Teams
Mastering the Five Whys Technique in Remote Teams: Step-by-Step Prompts and a Mural Template for Effective Video Call Exercises In the ever-evolving landscape of remote work, effective communication and problem-solving within teams have never been more crucial. One powerful tool to facilitate root cause analysis is the “Five Whys” technique. This method not only helps…
Building an Anti-Problem Mindset
Prevention Over Cure: Building an Anti-Problem Mindset with Premortems, Checklists, and Cause Pattern Tracking In today’s fast-paced world, where challenges seem to multiply at every turn, the ability to solve problems efficiently is undoubtedly valuable. However, wouldn’t it be even better if you could avoid those problems altogether? This is where the concept of a…
Why Problem Solving Fails: Using a Post-Mortem Review
Using a Post-Mortem Review to Learn from Mistakes and Move Forward Without Blame In the fast-paced world of problem solving, it’s easy to feel like we’re on a constant treadmill of trial and error. Despite our best intentions and efforts, some strategies may flop spectacularly, leaving us feeling disheartened and questioning our skills. But what…
Mastering Problem Solving: How to ask better questions…
Mastering Problem Solving: How to Ask Better Questions Using Socratic Questioning, Appreciative Inquiry, and Challenge Mapping In today’s fast-paced world, the ability to solve problems efficiently and effectively can make or break teams and organisations. But what often goes overlooked is the pivotal role that asking the right questions plays in problem-solving. Getting to the…
The Case of the Declining Newsletter Engagement
Background: A B2B SaaS provider relied heavily on email marketing to nurture leads and retain customers. Their weekly newsletter shared case studies, feature updates, and opinion pieces. Over a six-month period, email open rates dropped by half and click-throughs declined even more. Feedback was minimal, and marketing ROI fell off a cliff. Workaround The marketing…
The Case of the Inaccurate Inventory
Background: A regional online retailer experienced frequent disruptions due to incorrect stock records. Products listed as available would turn out to be out of stock when pickers arrived at the shelves, leading to delayed shipments, cancelled orders, and dissatisfied customers. The issue worsened during promotional periods and seasonal peaks. Workaround To prevent order errors, warehouse…
